Key holding service
The protection of your staff and premises is our top priority. Manage the risk and let us respond to your alarm and CCTV activations. Our dedicated control room and security staff are ready to respond to your emergencies 24/7, ensuring your incidents are managed in a timely and effective manner.
What is a key holding service?
A key holding service does exactly what it says. We hold keys to your premises to allow us to respond to alarm activations, day or night, removing the requirement for you to have key holders on call and your own staff attending sites where there is potential danger.
Whether you’re a business owner, landlord or responsible for any premises, our trusted team are on hand to discuss your requirements for emergency response. With Relyon as your key holders, you gain peace of mind that any incidents are responded to in a timely and effective manner.
RelyOn are here to support 24/7 whether you need us to attend on your behalf or attend to shadow and ensure the safety of your employee.
Any alarm activations, whether they are intruder, fire, CCTV or panic, are picked up by our 24/7 Control Room, where we dispatch the nearest available officer to investigate.
A 24/7 control room for complete confidence
At the heart of our security operations is our state of the art, 24/7 Control Room providing a seamless response and end to end service.
Our highly trained teams are standing by, ready to respond to your alarm activations and calls for help across the UK.
Our Control Room staff are vetted, dedicated, experienced and responsive to your needs. Should your security incident require more senior support, our team of senior managers are on call 24/7 to give direction and support in the unlikely event it is needed.
A professional service delivered to British standards
Whether it be 5pm on a Friday night or 5am on Christmas morning, Relyon is there at the end of the phone to answer your call. If you need help, we’ll pick up the call.
We deliver our key holding services to the British Standard 7984 and we’re independently audited annually to ensure we not only keep to this standard but strive to find improvements year on year. The service you will receive is of the highest level providing a first class response knowing your keys are safe at all times.
Key holding service
How RelyOn key holding supports your business
Assurance
It removes the need for key holders, who may or may not be available, especially out of hours. Our team is on hand 24/7, 365 days a year.
Personnel Safety
Remove the risk of lone working and your staff having to attend premises alone. Let us manage the risk with our highly experienced team.
End to end support
From the initial call to clearing up afterwards, RelyOn provides a full service ensuring your premises are returned to use as fast as possible with minimal disruption.
Insurance
Provides compliance with insurance and can often offer a reduction in your buildings and contents insurance with an ACS approved Security Contractor acting as your key holder.
Secure locking and unlocking services
Ensuring your premises are locked and unlocked can often be a headache as well as a risk with having multiple sets of keys which can be a challenge to control. Take that risk away with our experienced and trusted team who will attend your premises, unlock and deactivate your alarms, carrying out any checks required. At the end of the day, they’ll return and reverse the process leaving your premises safe and secure.
Coordination with alarm receiving centres
Remove the risk of any communication breakdown or delay in attendance by linking your alarm monitoring station to our control room. When your alarm activates, the monitoring station calls us directly, where our experienced staff are on hand to obtain as much detail as possible allowing us to prioritise the attendance.
How we handle alarm responses
When an alarm is received in our control room, our team conducts an initial triage to identify the type and cause of the activation. This helps us prioritise the response accordingly.
Most alarms are false activations. In these cases, we inspect the premises, address the issue, and re-secure the site.
If a serious incident occurs, we escalate the situation based on the agreed site protocol and keep you informed. If you receive a call from us outside of hours, it means an issue has arisen and we will keep you informed.
What our customers say
Adam Payne
Great company who deliver to the best standards in the security industry. Management always on hand if needed and the control room staff are always polite and on hand to assist with anything that was asked.
Richard Moore
Very approachable and always willing to give excellent customer service.
Danny Gent
Cooperative Logistics Security
The Cooperative Logistics Security team have been working with Relyon for nearly a year now. Totally professional in there outlook and have achieved some great results in a short period of time. Always willing to listen and adapt to the customers requirements at short notice. Our main SPOC Simon has put together a specialist mobile security team who have performed brilliantly.
A.T (Managing Partner)
Eastville Medical Practice
We had an initial ‘deep clean’ to get the place up to standard, which they provided as part of a package. Our key contact within RelyOn, makes sure that standards are maintained – he conducts planned and unplanned cleaning audits on a regular basis. He is quick to respond to any queries and has a proactive approach.
RelyOn are very knowledgeable about CQC requirements and were on the end of the phone to answer any questions on the day of our inspection.
John Williams
Absolutely PC Limited
I would like to thank you for all the work that yourself and your team have put in to assessing, updating and advising both Absolutely PC Ltd and EC Computers Ltd with new Health and Safety, and Fire Safety, documentation and procedures.
We will continue to use RelyOn Services for any future updates to policies, or if we require
any new procedures or recommendations put in place. We will also readily recommend you to anyone else looking to review their Health and Safety polices and services.
Russ
RDT
Maxine and Kay have proven to be invaluable health and safety advisors for the organisation, assisting in maintaining compliance with all related responsibilities. Their expertise and dedication have ensured a safe work environment for all staff members, showcasing a commitment to upholding health and safety standards. Their guidance has been instrumental in helping the organisation stay on top of health and safety requirements. Their exceptional service is highly appreciated and commendable.
Sam
Western Building Consultants
We have been working with RelyOn safety for a while now and are really pleased with the help and assistance provided.
The team has made everything really simple for us and have taken us through all of the processes step by step. I really like the fact that we can have a really good time efficient
meeting with the team at RelyOn and they can take it all from there to implement what we need. Responses to ad hoc enquires have been really quick and never too much trouble. I would be happy to recommend working with RelyOn Safety.
Ellie
Solar, sun & Air
The experience we have had at Solar Sun and Air with RelyOn Safety Services has been nothing short of amazing! Kay and Maxine have both been incredibly helpful in a wide array of health and safety queries I have passed through, they have both reassured me that no question is too small or silly and I am extremely grateful for their assistance. I would be more than happy to recommend RelyOn Safety Services to anyone who needs a trusted, reliable H&S service provider.”
Lee
Vaporclean
Kay at RelyOn Safety Services has always gone above and beyond to deliver any information and documents we require. The whole team at RelyOn Safety Services are very friendly and have helped us update all our health and safety policies, risk assessments and even specialist documents that we require.
Robin
Precision Decorating
I would like to say the reason I use RelyOn is that from day one you’ve been very professional with everything you have done for me. Even when at site inductions you have been able to respond immediately to add any health and safety uplift so that it does not impact on me having to leave sites. You and your team have a warm friendly approach and nothing is to much trouble, so if you’re thinking of using RelyOn do it now you won’t regret it.
Ben/Dan
Distinction Decorating
RelyOn always provide a fast and friendly service, they always sort any problems we have and are always quick to jump on any requests we have for them.
Nigel Westcott
Head of Corporate FM, Property Bupa Dental Care
I have worked for Bupa in Property services for almost 18 years but it was at the start of last year when I became part of the operational Property team for Bupa Dental. Since this time I have worked with a number of our suppliers for this portfolio, in relation to Relyon, I can advise I have been pleased with their openness, integrity and focus on the customer needs. As a result of the way that we have been able to work together, we have enhanced the clarity on our processes, reporting and the availability of the same for the Practice team on sites. I am now working with Relyon on a plan to add a further 52 sites from another business unit in the UK.
Philip Goodland
Good security and cleaning company
Susan Nichols
Relyon have provided an excellent service over the years.
Hannah Brown
Very happy with the service that they delivered, I would highly recommend them.
4.9/5
Why our customers RelyOn us.
Key holding services
Frequently asked questions
What areas do you cover?
We cover the UK and Republic of Ireland.
What are your prices for key holding services?
Pricing is delivered upon request. After contacting our team, we thoroughly analyse your needs and provide a quote afterwards.
When considering a key holding service, what should I look for?
The top two considerations should be 24/7 service and a company that is ACS accredited. This will ensure you’re completely covered by a trusted organisation.
Are there sectors or properties that you won’t be able to cover?
We adapt our services to cover all properties and sectors. No matter your situation, you are in good hands with RelyOn’s two decades of experience.
How can I guarantee the safety of my keys?
RelyOn adheres to BS7984 British Standard for keyholding and alarm response. This standard requires us to control keys against a set of strict criteria and carry out regular audits of all keys we hold. This also supports the requirements of our ACS accreditation.
Why Choose RelyOn?
With nearly three decades of industry experience across a wide range of services and sectors, RelyOn are best placed to support all of your security needs.
We are trusted by long-standing clients to always find the best solutions. Our testimonials show why they continue to Rely On us time and time again to fulfil different security requirements.
Need commercial security services you can rely on?
Contact us with your concerns or needs and we’ll work with you to provide a plan to keep your premises, staff and assets secure.
Simon Thomas
Security Operations DirectorSimon brings 30 years of experience in the security industry to his role at RelyOn, where he leads the Security Services division across the RelyOn group of companies. He is dedicated to maintaining the highest service standards for our clients while driving innovation and implementing cutting-edge approaches to security management.
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