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Facilities Management Services

RelyOn offers comprehensive facilities management, ensuring the safe and efficient running of your building. From planned preventative maintenance to soft services like cleaning and security, we deliver a bespoke service to meet the unique needs of your premises.

A wrap-around facilities management service provider

At RelyOn, we provide complete facilities management services to ensure the safe, compliant, and efficient running of your building. With access to our 24/7 helpdesk and an experienced team of Facilities Managers, you’ll have the support you need to handle every aspect of your operations.

Our Planned Preventative Maintenance (PPM) services are tailored to your building’s assets, balancing statutory maintenance (such as Fire Alarm maintenance) with routine maintenance to keep your systems running smoothly. Whether you’re working with challenging budgets and just need to ensure you’re compliant or you want to proactively manage your assets, we provide a service that aligns with your needs.

Facilities Management

Why RelyOn is your perfect FM partner

Experience

The backing of a team with decades of expertise across the whole spectrum of FM services and challenges.

End-to-end support

Comprehensive support across hard and soft disciplines during incidents.

Nationwide coverage

Nationwide coverage with extensive experience across a range of regions, sectors and environments.

24/7 Helpdesk

A consistent FM partner you can rely on, with fast, reliable responses to urgent issues and challenges.

How we can help

Facilities management services to rely on.

Our goal is to provide your business with a single point of contact, offering a streamlined facilities management solution tailored to your needs. Whether you require comprehensive, fully managed support or just specific services, we can reduce complexity, enhance consistency, delivering high-quality results across the full range of FM services.

Planned Preventative Maintenance (PPM)

A Planned Preventative Maintenance (PPM) program takes a proactive approach to maintaining your building’s assets. It ensures compliance with legal requirements, identifies potential issues early, and prevents costly failures. A PPM regime is tailored to your building’s specific assets and their maintenance needs.

Statutory maintenance is legally mandated and essential for compliance.
Routine maintenance is scheduled based on the age and condition of the asset, completed as frequently as necessary.

We’ll assess your building’s assets and design a bespoke PPM program that includes statutory maintenance and aligns with your budget.

Facilities Management consultancy

Whether you have an established FM regime or are starting from scratch, RelyOn Services offers a comprehensive health check to optimise your facilities management.

Our consultancy services include:

Reviewing your assets and PPM program.
Assessing contractor competency.
Evaluating cleaning standards and efficiency.
Identifying required services and cost-saving opportunities.
Tendering single or multiple contracts for disciplines like M&E or cleaning.

We provide a detailed report with actionable insights to help you achieve the standards you’re aiming for, ensuring efficient and cost-effective facilities management.

Reactive maintenance

Unexpected issues can arise, from blocked drains to burst pipes or failed assets. RelyOn Services offers prompt support to resolve these challenges and minimise disruption.

Our reactive maintenance services Include:

Mechanical and electrical repairs.
Fire and security system maintenance.
Fabric repairs for structural assets.
Plumbing solutions.
Maintenance for automated gates, barriers, and doors.
Water (L8) compliance from specialist teams.
Specialist cleaning for urgent needs.
Security support for unexpected incidents.

With RelyOn, you gain access to a wide range of expertise, ensuring your facility is protected, operational, and compliant—whatever challenges arise.

Facilities management

Frequently asked questions

What is facilities management?

Facilities Management covers a broad spectrum of disciplines and roles, but at its core, it focuses on ensuring the safe, efficient, and cost-effective operation of a building by managing both hard and soft services.

What are hard services?

Hard services pertain to the physical and structural assets of a building, including mechanical and electrical systems as well as the building’s fabric. Examples include the maintenance and inspection of HVAC equipment, fire and life safety systems, and drain inspections, ensuring the safety, functionality, and compliance of the property.

What are soft services?

Soft services refer to non-structural services that focus on enhancing the appearance, comfort, and functionality of a working environment. These include cleaning, catering, security, landscaping, and other services that contribute to a positive and efficient workspace.

What is planned preventative maintenance?

Planned preventative maintenance (PPM) refers to ongoing routine maintenance of the asset within your building that require routine maintenance to ensure they are kept fit for purpose ensuring they operate at optimum efficiency whilst maintaining the life of the asset.

Why should I consider planned preventative maintenance (PPM) over reactive maintenance?

While PPM can cost more upfront, it’s often far more cost effective over the medium and long-term. Key benefits of PPM include:

Health and safety compliance ensures a safe environment for occupants.
Reduced downtime and unplanned failures through regular inspections.
Efficient budgeting by spreading maintenance costs evenly throughout the year.
Compliance with warranty requirements to protect your investments.
Preservation and enhancement of your building’s value.

What is reactive maintenance?

Reactive maintenance is where issues are resolved as they happen, often where PPM’s cannot be carried out in advance to reduce failure. For example, there is no routine task to maintain a light fitting, or any way of knowing at what point a bulb or tub might fail therefore reactive maintenance is required when a failure occurs.

What is statutory maintenance?

There are many assets within a building that legally required to be checked/maintained. These are generally life saving assets such as fire alarm systems, emergency lighting, fall arrest systems however there are also legal obligations to ensure the safety of buildings users such as compliance with legionella legislation, electrical regulations and gas safe legislation.

How do I know what type of maintenance I need to carry out?

This depends entirely on the assets within the building. Maintenance and inspection of any assets falling under the statutory banner must be maintained as this is not optional. Other assets can be maintained to various standards depending on the age, number of faults, run times and ultimately how long you want to sweat an asset before having to replace it. This will vary depending on the cost of replacing the asset, versus the cost to maintain it. Relyon Services can complete a survey to determine the assets in your building and develop a PPM regime to include statutory and non-statutory maintenance, blended to suit the needs of the business.

I just need someone to look at a fault or repair, do I need to be in contract?

Not at all, Relyon Services offer a reactive service whether that be to replace a broken window, repair a failed air conditioning unit, clean blocked gullies or investigate faults on a fire alarm system. We carry out electrical, mechanical and fabric repairs.

We’re not sure what FM services we need in our building, can you help?

Of course! Relyon Services can attend your premises and advise you on what you need to consider to keep your building operating in a healthy, safety and effective manner. This could include cleaning, planned maintenance, statutory maintenance, security, ground maintenance and other service lines.

Reviews

What our customers say

Adam Payne

Great company who deliver to the best standards in the security industry. Management always on hand if needed and the control room staff are always polite and on hand to assist with anything that was asked.

Richard Moore

Very approachable and always willing to give excellent customer service.

Danny Gent

Cooperative Logistics Security

The Cooperative Logistics Security team have been working with Relyon for nearly a year now. Totally professional in there outlook and have achieved some great results in a short period of time. Always willing to listen and adapt to the customers requirements at short notice. Our main SPOC Simon has put together a specialist mobile security team who have performed brilliantly.

A.T (Managing Partner)

Eastville Medical Practice

We had an initial ‘deep clean’ to get the place up to standard, which they provided as part of a package. Our key contact within RelyOn, makes sure that standards are maintained – he conducts planned and unplanned cleaning audits on a regular basis. He is quick to respond to any queries and has a proactive approach.

RelyOn are very knowledgeable about CQC requirements and were on the end of the phone to answer any questions on the day of our inspection.

John Williams

Absolutely PC Limited

I would like to thank you for all the work that yourself and your team have put in to assessing, updating and advising both Absolutely PC Ltd and EC Computers Ltd with new Health and Safety, and Fire Safety, documentation and procedures.

We will continue to use RelyOn Services for any future updates to policies, or if we require any new procedures or recommendations put in place. We will also readily recommend you to anyone else looking to review their Health and Safety polices and services.

Russ

RDT

Maxine and Kay have proven to be invaluable health and safety advisors for the organisation, assisting in maintaining compliance with all related responsibilities. Their expertise and dedication have ensured a safe work environment for all staff members, showcasing a commitment to upholding health and safety standards. Their guidance has been instrumental in helping the organisation stay on top of health and safety requirements. Their exceptional service is highly appreciated and commendable.

Sam

Western Building Consultants

We have been working with RelyOn safety for a while now and are really pleased with the help and assistance provided.

The team has made everything really simple for us and have taken us through all of the processes step by step. I really like the fact that we can have a really good time efficient meeting with the team at RelyOn and they can take it all from there to implement what we need. Responses to ad hoc enquires have been really quick and never too much trouble. I would be happy to recommend working with RelyOn Safety.

Ellie

Solar, sun & Air

The experience we have had at Solar Sun and Air with RelyOn Safety Services has been nothing short of amazing! Kay and Maxine have both been incredibly helpful in a wide array of health and safety queries I have passed through, they have both reassured me that no question is too small or silly and I am extremely grateful for their assistance. I would be more than happy to recommend RelyOn Safety Services to anyone who needs a trusted, reliable H&S service provider.

Lee

Vaporclean

Kay at RelyOn Safety Services has always gone above and beyond to deliver any information and documents we require. The whole team at RelyOn Safety Services are very friendly and have helped us update all our health and safety policies, risk assessments and even specialist documents that we require.

Robin

Precision Decorating

I would like to say the reason I use RelyOn is that from day one you’ve been very professional with everything you have done for me. Even when at site inductions you have been able to respond immediately to add any health and safety uplift so that it does not impact on me having to leave sites. You and your team have a warm friendly approach and nothing is to much trouble, so if you’re thinking of using RelyOn do it now you won’t regret it.

Dan/Ben

Distinction Decorating

RelyOn always provide a fast and friendly service, they always sort any problems we have and are always quick to jump on any requests we have for them.

Nigel Westcott

Head of Corporate FM, Property Bupa Dental Care

I have worked for Bupa in Property services for almost 18 years but it was at the start of last year when I became part of the operational Property team for Bupa Dental. Since this time I have worked with a number of our suppliers for this portfolio, in relation to Relyon, I can advise I have been pleased with their openness, integrity and focus on the customer needs. As a result of the way that we have been able to work together, we have enhanced the clarity on our processes, reporting and the availability of the same for the Practice team on sites. I am now working with Relyon on a plan to add a further 52 sites from another business unit in the UK.

Philip Goodland

Good security and cleaning company

Susan Nichols

Relyon have provided an excellent service over the years.

Hannah Brown

Very happy with the service that they delivered, I would highly recommend them.

Average customer rating

4.9/5

Why our customers RelyOn us.

Ready to contact us?

Fill out a quick form, and we’ll call you back promptly to discuss top-quality facilities management.

Philippa Wood

Head of Group Services

With over 25 years of experience in FM, across multiple sectors, Philippa is passionate about ensuring your services are fit for purpose and provide value for money.

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